Web
Here are some more details for those who need a comprehensive web service, and what's included in each package:
Service | Features | Bronze | Silver | Gold |
---|---|---|---|---|
Installation | Website Set Up | ✔ | ✔ | ✔ |
Configuration | Menus, Main Pages | ✔ | ✔ | ✔ |
Theme | Standard Templates, Custom Colours |
✔ | ||
Custom Templates | ✔ | ✔ | ||
User Posts | Unlimited Stories, Blogs, Polls | ✔ | ✔ | ✔ |
Hosting | Website, Email | ✔ | ✔ | ✔ |
Media File Storage | 100 MB | ✔ | ||
1 GB | ✔ | |||
10 GB | ✔ | |||
Media | Photo Gallery, Audio/Video Posts |
✔ | ✔ | ✔ |
Customised Views | ✔ | ✔ | ||
Streaming | ✔ | |||
Custom Views | Advanced Content Display Templates |
✔ | ✔ | |
Custom Forms | Application Forms, Online Surveys | ✔ | ✔ | |
eCommerce | Online Store | ✔ | ||
CiviCRM | Setup and support | ✔ | ||
Analytics | Google Analytics | ✔ | ✔ | ✔ |
Custom Web Reports | ✔ |
Notes:
- Unlimited - fair usage policy applies -defined as consistent with and without impact to normal usage of the majority of clients using the services.
- Audio/Video posts using externally hosted service are unlimited (e.g. YouTube, soundcloud etc), otherwise limited by file storage capacity.
Service | Features | Basic | Intermediate | Advanced |
---|---|---|---|---|
Installation | Account Set Up | ✔ | ✔ | ✔ |
Contacts Import | Initial Bulk Data Upload |
✔ | ✔ | ✔ |
Templates | HTML Templates for easy campaign set up | ✔ | ✔ | ✔ |
Multiple Lists | Segment customers for increased relevance | ✔ | ✔ | ✔ |
No of Contacts | 5,000 | ✔ | ||
20,000 | ✔ | |||
100,000 | ✔ | |||
Online Reporting | Campaign Tracking, Opens and Click | ✔ | ✔ | ✔ |
Advanced Analytics | Segmentation, Propensity modelling |
✔ |
* Unlimited - fair usage policy applies.
Additional Services
SERVICE | DESCRIPTION | RATE |
---|---|---|
Technical Support | Systems issues, administration access | Free |
Custom Support | List Management | $80/Hour |
Bulk Data Processing | $80/Hour | |
Campaign Management | $80/Hour | |
Custom Design | We work with graphic design partners who will quote based on requirments | POA |
Analytics
Service | Features | Bronze | Silver | Gold |
---|---|---|---|---|
Installation | Account Set Up | ✔ | ✔ | ✔ |
Data Preparation | Initial Upload ans Assessment | ✔ | ✔ | ✔ |
Single Customer View | Master table of key summary statistics on every customer |
✔ | ✔ | ✔ |
Customer Basics | Customer Base | ✔ | ✔ | ✔ |
Summary Statistics | Totals, Averages, Frequencies, Trends |
✔ | ✔ | ✔ |
Product Analysis | Top Sales | ✔ | ✔ | |
RFM | Recency, Frequency, Monetary | ✔ | ✔ | ✔ |
Profile Analysis | Comparitive statistics by RFM segment |
✔ | ✔ | |
No of Customers | 1-10,000 | ✔ | ||
10,001-100,000 | ✔ | |||
100,001+ | ✔ | |||
Marketing Performance | Online campaign reports - open and click rates | ✔ | ✔ | ✔ |
Multiple Data Sources | Sales, Email, Web, more feeding into Single Customer View | ✔ | ✔ | |
100,001+ | ✔ | |||
Segmentation | Cluster analysis, grouping customers into behavioural groups | ✔ | ||
Propensity Modelling | Scoring most liekly to respond or buy, applied to email | ✔ |
Additional Services
Service | Description | Rate |
---|---|---|
Technical Support | Systems issues, administration access | Free |
Custom Support | Data Management | £80/Hour |
Analytics Presentation | £80/Hour | |
Custom Reports and Analytics | £80/Hour | |
Custom Analytics | Special projects requiring dedicated development and resource management | POA |